notre histoire

I am pleased to take on the role of Managing Director at Thinking Space. Over the past decade, I’ve had the privilege of working with an exceptional team whose passion and expertise define who we are. As we look ahead, our focus remains on delivering tailored solutions that help our clients improve and future-proof their working environments. I am excited to lead our talented people into the next chapter of growth and innovation.

Our Fire Control Room operates 24 hours a day, handles over 35,000 calls each year, and is at the heart of our emergency response. 

Refurbishment opportunities are limited for a space that is in operation 24/7, and reliability is critical to ensure we can manage incidents safety and effectively.  We strive to provide our staff with a modern, ergonomic and safe environment to allow themselves to be their best at work through challenging calls and incidents. 

TWFRS is one of the country’s leading fire and rescue services, and we want the facilities that we provide for our teams to mirror that ambition. 

When we were designing the new control room, we had to address specific elements about the contents and layout of the space including need, application, accessibility, and comfort.   

This is why our relationship with Thinking Space has been crucial. Their team listened to our intricate requirements and worked with us to design and deliver a solution that will serve us for the next 10 years. Despite an ambitious timeline, Thinking Space were able to deliver on time, within budget, and to the highest quality standards, ensuring all milestones were met.

The whole process of working with Thinking Space was seamless, from design to implementation. An opportunity to visit a previous customer's site was arranged, so that we could look at the workmanship and operation of a similar set-up. This further allowed us the opportunity to discuss the benefits of the product first hand with actual users. Positive feedback has been received from the team about the desks, they are aesthetically pleasing, they bring a modern look and feel to the operations room, having the ability to stand brings benefits both physically and mentally. We have engaged Thinking Space again to look at other desks with in the VTS to add the same benefits for other staff.

After initial discussions and a visit to the Thinking Space  factory they were able to produce a proposed layout of a what the refurbished control room would look like taking account key design features that were required by us. 

A Project Manager was assigned who worked very closely with us and our contractors. Being a multi-disciplined project with key deliverables weekly project calls proved invaluable to maintaining the project on programme and resolving technical issues. 

The project was delivered on time to budget with excellent communication throughout and as a client we felt our business was important to Thinking Space and would recommend to others considering this type of project. 

Thinking Space Systems Ltd provided significant support pre-tender to enable our design to be accurately costed which was critical to our client’s budget planning.  They not only provided technical drawings but assisted with alternative layouts and design options.

Thinking Space delivered on time and to a very high standard of finish.  The final project was assessed by the control room staff as excellent in every detail. I have no hesitation whatsoever in recommending Thinking Space Systems Ltd as a supplier of control room furniture.