Cleveland Fire Brigade case study: new control room furniture

PROJECT OVERVIEW

Their previous building, an old British Steel Office purchased 32 years ago, was becoming just too expensive to maintain, with repairs of circa $2.6 million required. Therefore, it was proposed that a brand new building be provided as a better investment, and funding was obtained to develop the existing site at the Queens Meadow Business Park, Hartlepool. The new purpose-built facility, which was completed in July 2016 when staff moved in, has amalgamated all non-operational services including administration and technical resources to provide a training and technical hub.

 

CLIENT OVERVIEW

 

 

 

Cleveland Fire Brigade is the fire and rescue service covering Middlesbrough, Redcar, Cleveland, Stockton, and Hartlepool. It serves a population of around 555,000 and is overseen by the Cleveland Fire Authority. The new control room within the main hub at Queens Meadow Business Park controls 14 fire stations, 8 of which are crewed day and night. Up to five operators receive emergency calls within their area of responsibility, so the control room has a critical function to perform. Adjacent to the control room is a specialized training room for refresher courses and training new recruits, this facility can also open up as an extension to the main control room during spate conditions (flooding, major incidents, etc).

 

PROJECT SCOPE

 

 

 

The client undertook extensive research to find a control room furniture manufacturer who would be able to deliver height-adjustable consoles that could also be shaped and spaced as they had conceived. This was deemed as being the most important element of the desk, alongside ergonomics and cost. After visiting Thinking Space and other manufacturers, the client decided on a Thinking Space solution. Thinking Space designed and manufactured five unique, individually height-adjustable consoles.

 

PROJECT EXECUTION

 

 

   

It was important for the client to involve their control room staff during the design process. While there was some flexibility for staff to choose their own seating arrangements, all five consoles had to face the video wall, which contains critical information for emergency response. The Thinking Space free design service allowed the control room staff to see how the room would pan out with 3D visuals provided; the management team, however, went the extra mile to satisfy the staff. “We built a cardboard cutout,” explained Watch Manager John Whitaker, “and placed the desks where they would be positioned in another room, so staff could see what space was available.” This process helped staff to become involved in the decision-making process, an important “buy-in” for the management team.

Branding was also important to the client as the building will be host to many visitors in future. Feature curved end panels are included on the consoles with the Cleveland Fire Brigade logo, matching other branding within the new building. Special sized drawers on one side of the console allow for handy storage without compromising leg room.

The “wow factor” is certainly achieved when viewing the rear of the consoles, which is the first sight for any visitor when entering the control room. The cladding panels at the rear of each console have special ventilation cut-outs in the shape of a flame, with red lighting behind each one that creates a glowing flame effect.

Once the design was approved, Thinking Space worked within the client’s timeframe to ensure the control room would be fully operational before July 2016. So there would be no unforeseen issues during the installation process, the client visited the factory at Thinking Space HQ in Hampshire for an inspection of the assembled consoles. This gave them the chance to meet the installation team who they would be working with on site.

height-adjustable-consoles-for-cleveland-fire-brigade-thinking-space-systems height-adjustable-consoles-for-cleveland-fire-brigade-thinking-space-systems-02 height-adjustable-consoles-for-cleveland-fire-brigade-thinking-space-systems-03 height-adjustable-consoles-for-cleveland-fire-brigade-thinking-space-systems-04 height-adjustable-consoles-for-cleveland-fire-brigade-thinking-space-systems-render height-adjustable-consoles-for-cleveland-fire-brigade-thinking-space-systems-2d-drawing